Two ways to work with us. One simple fee either way.

FSM charges on what the property earns. Not a monthly retainer, not a fee per booking, not a joining charge. If the calendar is empty, the fee is nothing.

There are two rates because there are two different jobs. Some owners want more guests. Some owners want their weekends back. Paying 15% when 5% would do is a waste of your money, and we would rather say so here than after you have signed.

5% — List on Flexiestays. Your property joins the Flexiestays booking platform and our distribution. You keep the pricing, the guests, the cleaner and the standards. You are not hiring a manager. You are buying reach. The full detail sits on the list on Flexiestays page.

15% — Fully Managed. We run the property end to end, and the Flexiestays listing is inside that fee rather than charged beside it. This is the plan behind holiday let management in Bournemouth and Airbnb management.

Fifteen per cent buys the entire operation. Every service below is included in the fee, on every property, with no per-item pricing behind it:

• Listing & photography. Professional photos and clear listings that show your property at its best.
• Marketing & distribution. Your property listed and synced across all major booking channels.
• Dynamic pricing. Rates adjusted to demand, seasons and local events to keep occupancy strong.
• Guest communication & 24/7 support. A local team on call for check-ins, questions and anything that comes up.
• Cleaning, linen & laundry. Cleaning, linen and laundry arranged through our vetted trusted partners on every changeover.
• Interior design & furnishing. Styling, furniture and fit-out to make your property stand out and rent well.
• Maintenance & repairs. Trusted local trades on hand to fix issues quickly and keep standards high.
• Owner portal & reporting. See your bookings, earnings and calendar in one place, any time.
• Compliance, safety & licensing. Safety checks, guest screening and the paperwork that keeps you covered.

Housekeeping, linen, laundry, maintenance and interior design are delivered through a vetted trusted-partner network that we coordinate. FSM does not run a laundry or a cleaning crew of its own. We run the network, we check the work, and we own the outcome when a changeover slips.

The Flexiestays listing is inside the 15%, not added on top. Flexiestays is a distribution engine with two doors, never a perk reserved for managed clients. You also get the owner portal: bookings, statements, payouts and the dates you have blocked for yourself, in one place.

The fee is our fee. It is not everything the property costs. Here is what sits outside it.

• OTA commission on OTA bookings. Airbnb, Booking.com, Vrbo and Expedia charge their own commission on the stays they bring, separate from ours. Direct bookings through Flexiestays do not carry it, which is much of why the platform exists.
• Cleaning, linen and consumables. Delivered by the trusted-partner network at the partner's rate. How the changeover is billed on your property, whether it is recovered through the guest cleaning fee or invoiced to you, is set out before you start: {{TODO: confirm with FSM}}.
• Maintenance and repairs. Billed at cost through the partner network, with a quote in advance above an agreed value. Whether a coordination charge applies above that threshold: {{TODO: confirm with FSM}}. See maintenance and repairs.
• Furnishing and interior design projects. Quoted separately before any work starts, so you approve the spend rather than discover it. See interior design and furnishing.
• The costs of owning a property. Mortgage, insurance, utilities, broadband, council tax or business rates, and any licence or registration the property needs.

The right comparison is not 15% against nothing. It is 15% against what self-managing costs you: the channel manager subscription, the pricing tool, the cleaner you chase, the hour lost to a check-in question in the middle of a work meeting, and the nights sold at last year's rate because nobody repriced them.

Reach is worth more than most owners expect. Our estimator publishes an indicative model, not measured results: a two-bedroom flat in central Bournemouth prices at roughly £156 a night (£142 base, times 1.10 for a central location). At the model's well-distributed occupancy of 0.68 that is around £38,800 of gross booking revenue a year; at the limited-channel 0.47 it is nearer £26,800. On those model figures the 15% fee is about £5,800, and the distribution gap is roughly double it. A model and an argument, not a promise. Your street, your finish and your calendar decide the real number.

The long version of that argument is in managed versus self-managed Airbnb, and the software question in holiday let software versus a managed service. For how this work is priced across the market, see holiday let management fees.

Nothing to pay to begin. Onboarding, photography and the listing build sit inside the managed fee, so we only earn when the property does. That is deliberate. It puts the risk of an over-optimistic valuation on us, not on you. Leaving should be equally undramatic: bookings already on the calendar are honoured, because the guests did nothing wrong.

The next step is a valuation. Send the address and a few details, and we will come back with a realistic projection, the plan we think fits and the fee in writing. Request a free valuation.