You have arrived at a reviews page with no reviews on it. That is a decision, not an oversight.
Inventing testimonials is cheap work. Four warm sentences, a first name, a road in Southbourne,
five gold stars, and the page looks like proof. It is not proof. It is a company repeating what it
wishes were true about itself. A firm that fakes a quote is showing you how it behaves when nobody
is checking, and you are about to hand someone the keys to a property.
So there is nothing here yet. No stars, no names, no percentages, no rating markup in the code.
Our policy
What we will publish, and when
Three conditions. All three, or the slot stays empty.
The owner is real and current. We manage the property, or we list it on the
Flexiestays booking platform. No composites.
The owner has read the words and agreed to be named. First name, property type,
area. Anonymous praise is worth nothing to you.
Every number reconciles with a statement. Occupancy or revenue in a quote must
trace back to a monthly statement we can show you.
Our case studies follow the same rule, and are just as empty.
The only figures we publish come from the indicative model behind our income estimator: base
nightly rates by size, a multiplier for location, two occupancy scenarios. It does not measure
what your flat earned last year. The fee page shows how the
15% managed fee and the
5% listing plan land against it.
Owner review · Bournemouth
{{TODO: confirm with FSM}} — real figures and a real owner quote go here. We publish
nothing we have not verified, so this slot stays empty until FSM supplies it.
Owner review · Poole
{{TODO: confirm with FSM}} — real figures and a real owner quote go here. We publish
nothing we have not verified, so this slot stays empty until FSM supplies it.
Operator review · Aparthotel
{{TODO: confirm with FSM}} — real figures and a real owner quote go here. We publish
nothing we have not verified, so this slot stays empty until FSM supplies it.
Three empty cards are more honest than three full ones. We would rather you noticed.
Due diligence
How to check any manager's claims before you sign
Do this to us, and to everyone else on your shortlist. It takes an afternoon and it will save you a year.
Ask for two current owners, and their phone numbers
Not written testimonials. Numbers you can ring. Then ask the question that reveals anything: what
went wrong, and how fast was it fixed? Every property eventually has a dead boiler. A manager who
has never had a problem has never had a booking.
Ask to see a real monthly statement
Redacted, but real. Gross booking revenue, channel commission, cleaning and linen, the management
fee, any extras, and the net figure that reaches your bank. Fees that only make sense once you have
seen the statement are the ones that hurt. Keeping that document dull is the job of the
owner portal and monthly reporting.
Look at the listings they already run
A manager markets themselves about as well as they will market you. Study their live listings:
photography, titles, calendar. Then read the guest reviews on the channels, which the platform
verifies, because only a guest who paid and stayed can leave one. Read the recent ones, not the
flattering ones.
Two more. Ask who actually does the cleaning: linen, laundry and maintenance reach your property
through a vetted partner network that FSM coordinates, so ask
how changeovers are checked when one fails. Then ask
about the exit: notice period, and who keeps the listing afterwards.
The scorecard
What our owners actually get judged on
Four things decide whether a management fee was worth paying.
Response time. How long a guest waits for a reply, and how long you wait when you
ring. Slow answers cost bookings before they cost reviews. Our target is
{{TODO: confirm with FSM}}, measured rather than felt. See how
guest communication runs.
Occupancy against a realistic plan. Not a fantasy quoted to win your signature. Set
a number you can hold us to, then beat it. That is the point of
pricing that moves with demand.
The condition of the property. You hear about damage from us before you find it
yourself.
The monthly statement. Every line explained, nothing you did not expect. What the
15% covers is on the pricing page; the service
behind it is
holiday let management in Bournemouth. Judge us on
those four from month one.
Next step
Talk to us instead
Reading praise a company wrote about itself is a poor use of an afternoon. Run the checks above
instead, on us and on everyone else you are weighing up. Then send us the address and
ask for a valuation: an indicative projection, the assumptions behind
it in plain English, and a straight answer about anything we cannot yet prove. Or compare
managed with self-managed first.
Pricing
Two ways to work with us
Hand the property over, or keep running it yourself and just take the extra reach. Both doors open onto the same booking platform.
Recommended for this pageFully Managed
15 %
of booking revenue
Hand it over. We run the whole thing.
Who it suits. Owners who want the income without the work, and operators who want a single team running the building.
Everything in List on Flexiestays, included
Listing, photography and copy across every major channel
Dynamic pricing and calendar management
24/7 guest communication and check-in
Cleaning and linen coordinated through vetted partners
The Flexiestays listing is included inside the fully managed fee. It is not charged twice, and
it is not reserved for managed clients: anyone can take the 5% listing on its own.
Compare both plans in full.
FAQs
Questions owners ask us about this page
Because we have none we can verify and publish with the owner’s consent. Writing four warm quotes and attaching plausible first names would take twenty minutes, and plenty of companies have done exactly that. We would rather show you an empty page than begin the relationship with a lie.
Guest reviews sit on the channels where the guest booked, because only someone who actually stayed can leave one there. Owner reviews of FSM will appear on this page when they exist and the owner is happy to be named. If you want to see where our work is visible today, ask and we will send you the live listings: {{TODO: confirm with FSM}}.
Ask us, and ask every manager you shortlist. A redacted statement should show gross booking revenue, channel commission, cleaning and linen, the management fee and the net payout to the owner. If a company will not show you the shape of the document you will live with every month, that is your answer.
Ask. If we have owners willing to take the call, we will pass on their numbers with their permission. If we do not, we will say so plainly rather than manufacture a testimonial. Two phone numbers beat twenty printed quotes.
Only real ones. The case studies section follows the same rule as this page: no invented figures, no composite owners, nothing published until the numbers trace back to a statement we can show you.
On the part that applies. With List on Flexiestays you keep the guests, the cleaning and the pricing, so there is one honest question to ask us: did the extra distribution produce bookings you would not otherwise have had? That is measurable, and it is the only thing we ask to be judged on there.