You should be able to see exactly what your property earned, and what it cost

Owners who self-manage always know their numbers. They may keep them in a shoebox and a spreadsheet, but they know what the guest paid and what the cleaner charged. Hand the property to a manager and that knowledge tends to disappear. A figure lands in your account each month, and where it came from is somebody else's business.

Bad trade, and an avoidable one. All you delegated was the work, and the work leaves a paper trail. Two things show it to you: a portal you can open whenever you like, and a statement that survives contact with an accountant. Both sit inside the 15% managed fee.

It is your property. Take the August bank holiday if you want it. Block the dates in the portal or send us a message, and the nights come out of sale everywhere at once, so no guest can book a night you have taken. The flat is cleaned and made up before you arrive by the same vetted partners who handle changeovers between guests.

How blocking meets pricing is worth understanding, because two owners can block the same number of nights and give up very different sums. On the estimator's indicative model, which is a published model and not a measurement of your property, a two-bedroom flat in central Bournemouth sits near £156 a night before any seasonal uplift, from a £142 base and the 1.10 central multiplier. Peak nights price well above that. The same week in November costs a fraction of it.

Then there is the shape of the block. Taking Wednesday to Friday in July does not cost three nights. It can cost the week, because the Saturday-to-Saturday booking that would have filled it now has nowhere to go, and the orphan nights either side are hard to sell to anyone. We will say so once, then do what you ask. Owning a place by the sea you never get to use is a strange sort of investment.

One arrangement common in this industry we will not offer: the net rate. The manager tells you what you will receive per night, sells the property for whatever they can get, and keeps the difference. The paperwork looks tidy and you are paid promptly. You also never learn what the guest paid for your flat, so you cannot tell what it is really worth, or whether the person managing it is any good.

It inverts the incentive, too. Once the manager's income is the gap between the guest price and your price, a rate rise no longer has to reach you. Our 15% is a share of booking revenue, so we earn more only when your property earns more. That alignment is worthless if you cannot see the gross figure, so we show it.

Three commitments, then. You always see gross booking revenue. Every deduction carries a name. The fee is one of those lines, never a cut taken before the money reaches you. Put those to any manager you are comparing us with and watch what happens. The holiday let management fees page sets out the rest of the commercial terms in the same spirit.

The portal, the statement and the payout are part of the Fully Managed plan at 15% of booking revenue. No reporting fee, no statement fee, no charge for querying a line on it. Reporting is the window onto the rest of the managed service: pricing, guest care, housekeeping through our partner network, compliance records and everything else across our nine services. It is how you hold us to the work.

The other door is different, and we will not pretend otherwise. The List on Flexiestays plan at 5% does not include this service. It is distribution only. You stay the manager: your pricing, your guests, your cleaners, your books. You get what you need to run the bookings the platform sends you, but no management statement, because there is no management fee, no changeover cost and no maintenance for us to account for. Not a gap in the plan. It is the plan. Owners who run their own property well already have their numbers and need nobody's portal to see them. The holiday let management pillar page compares the two in full.