Services

Everything your property needs, under one fee

Nine services, one operation. Not a menu of add-ons: a loop, where the listing feeds the distribution, the distribution feeds the pricing, and the housekeeping protects the reviews that feed the listing.

The loop

How the nine compound.

Treat a short let as a loop, not a checklist. It starts with the shop window. Photography and listing copy earn the click, and nothing further down the chain happens without it. The click has to land somewhere, so the listing feeds distribution: Airbnb, Booking.com, Vrbo, Expedia and the Flexiestays booking platform, one calendar, no double bookings.

Distribution then feeds pricing. A rate is a guess unless you can see demand across several channels at once, and the price you set twelve weeks out for an air festival weekend is worth more than any amount of hustle in the last fortnight. Pricing feeds occupancy. Occupancy fills the calendar with guests, and guests write reviews.

Which is where the loop closes, and where most self-managed lets quietly leak money. Cleaning, linen and laundry and maintenance are revenue work, not chores. A hair in the shower tray costs you four stars. Four stars cost you ranking. Lost ranking costs you the click you paid a photographer to win. Meanwhile guest communication decides whether a broken key safe at 11pm becomes a bad review or a footnote.

Our estimator publishes an indicative model, not measured results. It compares a well-distributed calendar at 68% occupancy with a limited-channel one at 47%. That gap is arithmetic you are welcome to argue with, and it is deliberately not a promise. But the shape of it holds: no single service creates the difference, and any single service left broken can close it. Split the loop across a photographer, a channel manager, a cleaning firm and a handyman, and every seam becomes a place for the blame to sit. One manager owns the whole circuit, and the owner portal shows you all of it in one place. That is the argument for the fully managed plan, and it is the only argument we make.

The 15%

What the fee covers, and what it does not.

Fully Managed is 15% of booking revenue. It buys FSM's work across all nine services, and there is no separate onboarding fee, no monthly retainer and no charge for the Flexiestays listing, which sits inside the fee rather than on top of it.

  • Everything in List on Flexiestays, included
  • Listing, photography and copy across every major channel
  • Dynamic pricing and calendar management
  • 24/7 guest communication and check-in
  • Cleaning and linen coordinated through vetted partners
  • Maintenance, compliance and safety checks
  • Owner portal, monthly statement and payout

What the fee does not do is absorb the cost of owning a property. Third-party costs stay with you, as they would if you ran the place yourself: the changeover clean and the linen, consumables, trade invoices for repairs, statutory certificates, furniture and fit-out, and the commission each OTA deducts at source before the money reaches anyone. We coordinate every one of them and show each on your monthly statement. We do not mark them up.

The 5%

If all you want is distribution.

Plenty of owners are perfectly good at running their own property. They answer guests quickly, they keep the place immaculate, and the only thing they are short of is bookings in February. Those owners should not hire a manager. They should list on Flexiestays for 5% and carry on exactly as they are.

The 5% plan is distribution and nothing else. Your property joins the Flexiestays platform and its guest audience, your calendar stays in sync with the channels you already use, and you keep control of pricing, guests and standards. There is no management contract and no lock-in. Flexiestays has two doors, and this one does not require you to hand anything over. If you are weighing the two, the honest version of that decision is set out in managed versus self-managed Airbnb.

The partner network

Who does the physical work.

FSM does not own a laundry and does not employ a cleaning crew. Housekeeping, linen, trades and interior design and furnishing are delivered by a vetted trusted-partner network that we coordinate. We schedule the work against the booking calendar, set the standard, check the photo evidence on every changeover, hold the partner to it, and answer for it when it slips. You have one number to call, and it is ours.

The same discipline applies to compliance, safety and licensing. Gas, electrical and fire safety records are tracked with renewal dates rather than remembered, and guests are screened before they arrive.

For whole buildings, the nine run at building scale, which is a different job to running one flat. Hotel and aparthotel operators and serviced accommodation get the same loop with a rota behind it. To be clear about what that is not: it is not block management and it is not leasehold management. We run the guest-facing operation. Service charges, sinking funds and the freeholder's obligations are somebody else's trade.

There are 9 services on this page, and one thing worth doing with them. Send us the address and we will come back with an indicative projection and a plan for the property. Ask for a valuation, and we will tell you honestly if the 5% plan would serve you better than the 15% one.

Pricing

Two ways to work with us

Hand the property over, or keep running it yourself and just take the extra reach. Both doors open onto the same booking platform.

Recommended for this page Fully Managed
15 %
of booking revenue

Hand it over. We run the whole thing.

Who it suits. Owners who want the income without the work, and operators who want a single team running the building.

  • Everything in List on Flexiestays, included
  • Listing, photography and copy across every major channel
  • Dynamic pricing and calendar management
  • 24/7 guest communication and check-in
  • Cleaning and linen coordinated through vetted partners
  • Maintenance, compliance and safety checks
  • Owner portal, monthly statement and payout
Get a free valuation Read the detail
List on Flexiestays
5 %
of booking revenue

Keep managing it yourself. Just reach more guests.

Who it suits. Owners and operators who already run their own property and want extra bookings, not a manager.

  • Your property listed on the Flexiestays booking platform
  • Promoted to the Flexiestays guest audience
  • Calendar kept in sync with the channels you already use
  • Direct bookings that carry no OTA commission
  • Keep full control of pricing, guests and standards
  • No management contract, no lock-in
  • Guest communication (you keep it)
  • Cleaning and linen coordination (you keep it)
  • Pricing and calendar management (you keep it)
List my property Read the detail

The Flexiestays listing is included inside the fully managed fee. It is not charged twice, and it is not reserved for managed clients: anyone can take the 5% listing on its own. Compare both plans in full.

FAQs

Good to know

Not as a menu. The fully managed plan at 15% is one operation, because the parts depend on each other: pricing is only as good as the distribution feeding it, and the listing is only as good as the reviews the changeover protects. Buying three of the nine would mean charging you for a loop with a hole in it. What you can choose is the plan. Take the 5% Flexiestays listing and keep managing everything yourself, or hand the whole thing over on 15%.
A vetted local cleaning partner, coordinated by FSM. We do not run a laundry and we do not employ a cleaning crew in-house. We schedule every changeover against the booking calendar, set the standard, check the photo evidence and deal with the partner if it is not right. You deal with us, not with them.
Professional photography is part of getting the listing right on the fully managed plan. Whether a first shoot or a reshoot after refurbishment carries any separate cost is {{TODO: confirm with FSM}}. Ask before you sign and we will put the answer in writing.
We handle the coordination, you carry the cost of the work. A trade invoice for a failed boiler is a cost of owning the property, not part of the management fee. Small fixes get done before the next guest arrives; anything above an agreed threshold is quoted and sent to you for sign-off first, so nothing lands as a surprise on your statement.
Keep them, if they can hold a changeover to schedule on a Friday in August. We will bring them into the rota and treat them as we would any partner in the network. If they cannot make the turnarounds, we will say so plainly rather than let a missed clean cost you a review.

Find out what your property could earn

Send us the address and the bedroom count. We come back with a realistic projection, the fee, and how we would run it. No pressure, no obligation.